Job Opening: Technical Associate

Unbound XR is the leading virtual and augmented reality hardware supplier in Europe. Unbound XR offers the latest VR/AR hardware for both consumers and business users. Unbound XR is the undisputed market leader in VR and AR hardware and consultancy.

Our customers range from consumers looking for their first VR headset, to international companies wanting to convert their entire business setting into a virtual world. From entertainment to education to innovation. But one thing our customers have in common: we provide everyone with the best Virtual Reality advice!

At Unbound XR, you'll be working in a small team. This allows for direct contact with your colleagues every day. During the day, we work hard with PCs and headsets, and during breaks and Friday afternoon drinks, there's time for a game of pool, or of course a round in VR. Your colleagues are eager to help you develop ideas and motivate you to work independently.

As a Technical Associate, you will be responsible for technically managing existing and new customer relationships. Usually, this is done from our office behind your computer, but you might also visit a customer from time to time. Since VR is still a new market for many companies, our customers have many questions about implementing VR and AR. This can range from a relatively simple question from a consumer to a complex project from an international company. With your knowledge, you can always give the customer the right technical advice.

Another part of your job consists of testing returned VR equipment for defects or damage and processing it administratively. This includes, for example, registering a repair with a supplier/manufacturer. Testing and administratively processing withdrawal products is also part of this.

But another possibility is the installation of VR equipment on-site. Think of a new VR arcade that is about to start, or a company that wants to use VR in the workplace. During the installation, you are responsible for the progress of the installation. This also means that you prepare everything down to the last detail before the installation, so you are not surprised on-site. After you have completed the installation, you discuss with the customer whether everything is to their liking, so you both can open the VR arcade or workplace with a good feeling.

• You advise existing and new customers on technical support and ICT questions;
• You think along with problems that customers experience, and in this way lay a foundation for a long-term relationship with your customers;
• You are technically skilled and can communicate and advise customers in clear language;
• You can prepare a quote based on the wishes and needs of customers;
• You keep the technical product information of all VR hardware in our catalog up to date;
• You check (and process) returned orders for completeness and damage, but also RMA sent products to solve a problem for the customer.
• You occasionally visit customers to carry out a VR training and/or installation.

• At least vocational level of work and thinking (preferably a technical education, such as Expert ICT Management or All-round ICT employee);
• 1 year of work experience in ICT and/or technical industry, or you can demonstrate other relevant experience in this (work experience in a B2B environment is a plus);
• Strong affinity with VR/AR and other technology is a must;
• You can disassemble and reassemble a computer without any problems;
• You have a logical thought process with which you can
  trace and solve complex problems;
• You are decisive, think in solutions and have a commercial drive;
• You are representative, result-oriented, and good at communicating.

Unbound XR offers you a full-time job (at least 32 hours a week) in a young and interesting work environment with a competitive salary and good secondary conditions.

The Unbound XR office is located near Nijmegen (Kerkenbos 1063M, 6546BB Nijmegen-Dukenburg). The office has a cozy atmosphere with a young team. Partly working from home is possible in consultation, but you certainly won't get bored at the office! You'll sit on a comfortable chair and work with a high-quality (Mac or Windows) computer.

Did you get excited after reading the job description and the company you might be working for? And do the tasks and responsibilities fit your profile perfectly? Then we are looking for you! We would like to invite you to come and visit us on-site for a cup of coffee and a good conversation. Send your email to Remco de Jong: vacancy@unboundvr.nl and who knows, we might see you soon at our office!

Still not fully convinced, or do you want more information? Then you can always reach us by sending an email to our customer service (service@unboundvr.nl), or by calling (085-1302742)