Customer Service

• Name: Unbound VR B.V. (Unbound XR)
• Address: Kerkenbos 1063F, 6546 BB Nijmegen, The Netherlands
• Phone: +31 85 065 6144
• Email: service@unboundxr.com
• VAT Number: NL859776761B01
• Chamber of Commerce Number: 74112406

• Bank: ING
• Account Name: Unbound VR B.V.
• IBAN: NL25INGB0007638708
• SWIFT/BIC: INGBNL2A

• Bank: RABOBANK
• Attn. Stichting Floryn Payments inzake ‘Unbound VR B.V.’
• IBAN: NL73RABO0317927299
• SWIFT/BIC: RABONL2U 

• VAT Number (UK): GB373340213
• EORI Number (UK): GB373340213000
• D-U-N-S Number: 492948015
• SIC Number: 5045
• VOEC Number: 3007677

We understand the importance of a circular economy and reducing electronic waste. By aligning with the WEEE, we ensure our operations comply with existing environmental regulations and contribute to preserving our planet for future generations.

• Stichting OPEN (Dutch Compliance): Contract Number CO00018817
• Stichting Stibat Services: Participant Number 41858
• LUCID Registration Number (German EPR Compliance): DE5987279564130
• Stiftung Elektro-altgeräte Register (German WEEE Compliance for Batteries): DE 32674223
• Recubel Membership Number (Belgian Compliance): Member Number 951028
• Bebat (Belgian Compliance): Participant Number 770367
• Read more about our approach to the WEEE here

At Unbound XR, we value your safety and trust. Our business liability insurance (Policy Number: 458466502) not only covers your purchases, including computers, peripherals, and VR glasses, up to €2,500,000 per claim and €5,000,000 per year, but it also extends to our services.

Whether it's products or services, local or international, your protection is our priority. We are proud to offer high-quality products and comprehensive services. Our team is ready to support you at every step and ensure your satisfaction.

Available on weekdays between 09:00 - 17:00. Please note that we do not have a physical store for consumers at this address. We sell to consumers exclusively through our online store. Business customers can visit our showroom by appointment for product demonstrations (AR, VR, and MR glasses).

When you start doing business with us, we believe in the importance of personal contact. You can schedule an appointment with us for an introductory meeting, where we can advise you on the options we can offer. We also have a beautiful showroom at our location in Nijmegen (The Netherlands), where we are more than happy to demonstrate our products to you.

Click here for more information about a consultation and on-site XR consultancy.

As a business customer of Unbound XR, it's important to be aware of our key policy documents. Below you'll find links to these documents:

• General Terms and Conditions
• Privacy Policy
• Health and Safety Policy
• Unbound XR's Anti-Bribery and Corruption Policy
• Ethics Policy

We recommend you carefully review these documents and contact our customer service if you have any questions or comments.

We recommend that you first make complaints known to us by emailing service@unboundxr.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. As of February 15, 2016, consumers in the EU also have the option to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

We are always looking for new talent! Do you have an affinity for electronics, virtual reality and/or sales, or do you have other unique talents? Please do get in touch with us and who knows, we may be able to welcome you soon!

Curious about the team behind Unbound XR Business? Check out our page Our Team.