Customer Service

• Name: Unbound VR B.V. (Unbound XR)
• Address: Kerkenbos 1063F, 6546 BB Nijmegen, The Netherlands
• Phone: +1 (845) 390-2363
• Email: service@unboundxr.com
• VAT number: NL859776761B01
• Chamber of Commerce number: 74112406

• Bank: ING
• In the name of: Unbound VR B.V.
• IBAN: NL25INGB0007638708
• SWIFT/BIC: INGBNL2A

• Bank: RABOBANK
• For the attention of. Stichting Floryn Payments regarding ‘Unbound VR B.V.’
• IBAN: NL73RABO0317927299
• SWIFT/BIC: RABONL2U 

• VAT number (UK): GB373340213
• EORI number (UK): GB373340213000
• D-U-N-S number: 492948015
• SIC number: 5045
• VOEC number: 3007677

We understand the importance of a circular economy and reducing electronic waste. By joining WEEE, we ensure that our operations comply with current environmental regulations and contribute to preserving our planet for future generations.

• Stichting OPEN (Dutch Compliance): Contract number CO00018817
• Stichting Stibat Services: Participant number 41858
• LUCID registration number (German EPR Compliance): DE5987279564130
• Stiftung Elektro-altgeräte Register (German WEEE Compliance for Batteries): DE 32674223
• Recubel member number (Belgian Compliance): Member number 951028
• Bebat (Belgian Compliance): Participant number 770367
• Read more about our view on WEEE here

At Unbound XR, we value your safety and trust. Our business liability insurance (Policy number: 458466502) not only covers your purchases, including computers, peripherals, and VR glasses, up to €2,500,000 per claim and €5,000,000 per year, but also extends to our services.

Whether it's about products or services, local or international, your protection is paramount. We are proud to offer high-quality products and comprehensive services. Our team is ready to support you at every step and ensure your satisfaction.

Available on weekdays between 09.00 - 17.00. Please note we do not have a physical store for consumers at this address. We sell to consumers exclusively through our webshop. Business customers can visit our showroom by appointment, for product demonstrations (AR, VR, and MR glasses).

When you start doing business with us, we believe in personal contact. You can make an appointment with us for an introductory meeting, where we give you advice on the possibilities that we can offer you. We also have a beautiful showroom at our location in Nijmegen (The Netherlands), where we would love to demonstrate our products to you.

Click here for more information about a consultation and XR consultancy on location.

As a business customer of Unbound XR, it's important to be aware of our main policy documents. Below you will find links to these documents:

• General terms and conditions
• Privacy Policy
• Health and Safety Policy
• Unbound XR's Anti-Bribery and Corruption Policy
• Ethics Policy

We recommend that you carefully review these documents and contact our customer service with any questions or comments.

We recommend that you first make complaints known to us by emailing service@unboundxr.com.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

Consumers in the European Union can also use the European Commission's Consumer Redress platform. Through this platform, you can find information about consumer rights and dispute resolution options within the EU.

The Consumer Redress platform can be found at:
https://consumer-redress.ec.europa.eu

If your complaint is not yet being handled elsewhere, you are free to explore options to present your dispute within the European Union through this platform.

We are always looking for new talent! Do you have an affinity with electronics, virtual reality, and/or sales, or do you have other unique talents? Then definitely contact us and who knows, we might be able to welcome you soon!

Curious about the team behind Unbound XR Business? Check out our page Our Team.